Terms and Conditions
Carr Mount Estate
Terms and Conditions
The Contract
The Contract is between Carr Mount Estate Ltd (CME) and the Hirer completing the Booking Form and all members of their party (referred to as “you” or “your”)
CME does not accept bookings from Hirers under 18 years of age and CME reserves the right to cancel a booking made by anyone who is (or who CME reasonably believes to be) under the age of 18 at the time the Booking was made.
The Hirer is responsible for payment.
Bookings are for the hire of the Property for holiday purposes only. For the period of the Booking, you will be responsible for the Property and will be expected to take all reasonable care of it.
The Hirer (whether booked directly or via an agency), must complete our Booking Form with details of all members of their party.
Should a guest have any health or mobility issues this must be raised at the time of Booking so CME can assess the suitability of the Property.
Booking and Payment – Direct Bookers Only
Bookings are not confirmed until CME are in receipt of a completed Booking Form together with a 20% deposit (or the full amount if less than 8 weeks to arrival).
Balance payments are due 8 weeks prior to arrival. If payment is not received by 8 weeks prior to arrival CME reserves the right to cancel the Booking.
Cheques should be made payable to Carr Mount Estate Ltd. Bank details for transfers are detailed on the Booking Form.
Prices include VAT and as such are subject to change.
CME reserves the right to alter our Terms and Conditions without prior notification.
Force Majeure Event
Meaning: (i) any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster: epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and (ii) any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in (1).
Cancellation and Insurance
If you wish to cancel your Booking (and have booked directly with CME) you must inform CME as soon as possible in writing (including by e-mail).
If, after you have booked and paid for your stay you are unable to come for the reasons below:
- Death, illness, injury of you or any member of the travelling party or any * relative or **close business associate (see definitions below), excluding pets. Doctors note/death certificate may be requested as proof of claim.
- Any member of the travelling party being required to undertake jury service or appear as a witness at a court of law providing you have your written request for an alternative date refused.
- Police requiring the presence of any member of the travelling party following fire or theft at your home or place of business.
*Spouse, partner, child, parent, parent-in-law, brother, sister or fiancé(e)
** Co-Director or Business Partner
Exclusions:
- Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries.
- Pregnancy or giving birth when the expected date of birth is with two months of the start of your holiday.
- Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.
- Drug addiction or alcoholism.
- Failing to follow proper medical advice.
- Hazardous sports or pastimes.
- Travelling against medical advice.
- Bad weather.
- Disinclination to travel.
- Divorce, separation or personal relationship breakdown.
CME will normally, but at our total discretion (the decision of CME will be final in all cases) refund up to the cost of your booking, less a handling fee of £90.
In all other cases, If CME are able to re-let all or part of the period booked, CME will, at its sole discretion consider a refund, less any shortfall in cost of the re-let.
Please note that if you cancel your Booking you will remain legally liable for full payment, subject to your rights regarding availably and Force Majeure.
CME recommend guests arrange holiday insurance to cover cancellation and other risks.
Termination of Stay
CME reserve the right to terminate your stay if you or members of your party are believed to be causing a nuisance to other guests or are not treating the property with due respect. You are expected to maintain reasonable behaviour whilst staying at CME Properties
Liability
The use of the accommodation and its associated facilities are entirely at the users’ risk and no liability can be accepted for death, injury, and loss or damage to users or their belongings including vehicles, motor cycles, etc. CME shall not be liable to you or any member of your party for any loss or damage to you or your Property however caused.
Electric Car Charging
CME does not permit electric car charging on any of our sites, as there are no Electric vehicle charging points on any of CME properties nor on Whitehall Landing and the trailing of cables or wires to charge vehicles is strictly prohibited. There are public charging points at ALDI Supermarket Fairfield Way YO22 4PU on the main Scarborough Road A171 and LIDL Supermarket Stakesby Road YO21 1HS. In the event of unauthorised usage CME reserve the right to make a charge at their sole discretion. And any resulting damage to the electric system at the property following incorrect use, overload of the system or the use of a standard extension cable with be the responsibility of the Hirer. Should damage occur the costs of repair are the responsibility of the Hirer.
The Properties
Accommodation is available from 4pm on the first day of booking. By 9.30am on the day of departure, the accommodation must be vacated, and the equipment, furniture and premises must be handed over in as good a condition as they were taken over. In the event this condition is not met CME reserve the right to make a surcharge which shall be payable on demand.
CME, acting reasonably reserves the right to amend arrival (check-in) and/or departure (check-out) times so as to ensure the Property is ready for occupation, e.g., in response to a Force Majeure Event. So long as CME is acting reasonably a refund is not available in relation to a change in arrival or departure times.
If, on arrival, guests find any damaged or non-working items these must be reported to CME with the first 24 hours so matters can be rectified. CME has the right to enter the Property to assess and carry out repairs and for any other purpose.
Breakages should be reported to CME as soon as possible and CME reserve the right to make a surcharge, which shall be payable on demand. CME will not normally charge for minor damage or breakage but may do so in the event of extra cleaning or where damage or breakage is beyond what would reasonably be expected. In this event CME also reserve the right to refuse further bookings.
Smoking is not permitted in any CME Property. If evidence of smoking is found a charge of £100 will be made to cover cleaning and refurbishment costs.
Motability scooters must not be stored/charged in the Main Entrance, Communal Halls or Passageways at No 9 Whitehall Landing. Nor must they be taken into any Property.
Guests
Number of guests using the Properties – there must be no more members in your party that the Property or Properties booked are designed to accommodate and must be listed on the Arrivals Guest Log.
CME reserve the right to refuse admittance or terminate the stay at any time if this condition is not observed.
The Hirer agrees to take responsibility for the acts and omissions of all members of the party.
Children
The grounds contain areas of ditches and streams which are unfenced, children must therefore be supervised at all times when visiting these areas. There are gardens and an adjacent field for them to play in.
CME cannot accept responsibility or liability for any suffering, damages or losses which may occur as a result of use of the grounds.
Dogs
Well-behaved dogs are welcome in some CME Properties – as detailed in the Property particulars. Dogs are not allowed onto the furnishings or into the bedrooms and bathrooms. Dogs must not be left unattended at any time.
Any accidental fouling in the Property gardens or the adjacent field must be removed immediately.
Guests with Allergies
Please note that an assistance dog may have stayed in a Property recently (even one that does not normally accept dogs as standard). CME cannot accept responsibility or liability for any suffering, damages or losses which may occur as a result of such animals having been present. CME cannot guarantee and make no warranty that the Property will be free of dog/pet hair.
Amenities
Wi-Fi – Please note this is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
Every effort will be made to ensure that all advertised amenities are available, but no liability can be accepted for any omissions.
CME will not be liable to you, any member of your party or person visiting the Property during the period of your hire for any events outside the reasonable control of CME, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force majeure Events.
Availability and Force Majeure – Direct Bookers
The Contract is made on the understanding that the Property will be available for the dates booked. In the unlikely event that a Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure event, then either (i) CME maybe forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to CME as soon as possible for inform CME as the Force Majeure Event and its effects on your ability to legally travel to the Property.
In the event of such a cancellation, or in the unlikely event that CME cannot make the Property available for the Booking, the Hirer will have the choice of the following options:
- Transfer the Booking to a later date and/or another Property, subject to availability – the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower.
- To obtain a refund of the amount already paid for the Booking.
The Hirer will have to contact CME in order to access these options
The Hirer will not as a result have any further claims against CME
Availability and Force Majeure –Non – Direct Bookers
The Contract is made on the understanding that the Property will be available for the dates booked. In the unlikely event that a Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure event, then either (i) CME may be forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to CME as soon as possible for inform CME as the Force Majeure Event and its effects on your ability to legally travel to the Property.
In the event of such a cancellation, or in the unlikely event that CME cannot make the Property available for the Booking, the Hirer will need to contact the agency they made the Booking through.
Complaints
If you are dissatisfied with the service and /or facilities CME must be notified immediately so the situation can be assessed, and any necessary action taken. In no circumstances can compensation be made for complaints that are made after the period of hire has ended, or where CME has been denied the opportunity to rectify matters during the period of hire.
CME cannot accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which CME have no control
Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
In all cases English Law Prevails.
Short Breaks
CME is happy to offer Short Breaks of 3 or more nights subject to availability.
3 nights 75% of the normal weekly rate
4 nights 85% of the normal weekly rate
5 nights 90% of the normal weekly rate
6 nights 95% of the normal weekly rate