Terms and Conditions

Carr Mount Estate

Terms and Conditions

The Contract

The Contract is between Carr Mount Estate Ltd (CME) and the person completing the Booking Form and all members of their party (referred to as “you” or “your”)

Bookings are for the hire of the Property for holiday purposes only. For the period of the booking you will be responsible for the Property and will be expected to take all reasonable care of it.

Should a guest have any health or mobility issues this must be raised at the time of booking so CME can assess the suitability of the Property.

The lead guest must be over 18 years of age and is responsible for payment.

Booking and Payment – Direct Bookers Only

Bookings are not confirmed until CME are in receipt of a 20% deposit (or the full amount if less than 8 weeks to arrival). The deposit is non-returnable.

Balance payments are due 8 weeks prior to arrival. If payment is not received by 8 weeks prior to arrival CME reserves the right to cancel the booking.

Cheques should be made payable to Carr Mount Estate Ltd. Bank details for transfers: Sort Code 18-00-02; Account Number 05471427.

Prices include VAT and as such are subject to change.

CME reserves the right to alter our terms and conditions without prior notification.

Cancellation and Insurance

In the event of cancellation of direct bookings CME will normally, but at our total discretion, refund the cost of your booking less the deposit subject to the Property being re-let.

CME reserves the right to cancel the booking in the event of any Property being rendered unusable for reasons outside our control. In such circumstances our liability will be limited to the extent of any payments already received by CME.

CME recommend guests arrange holiday insurance to cover cancellation and other risks.

Termination of Stay

CME reserve the right to terminate your stay if you or members of your party are believed to be causing a nuisance to other guests or are not treating the property with due respect. You are expected to maintain reasonable behaviour whilst staying at CME Properties

Liability

The use of the accommodation and its associated facilities are entirely at the users’ risk and no liability can be accepted for death, injury, and loss or damage to users or their belongings including vehicles, motor cycles, etc. CME shall not be liable to you or any member of your party for any loss or damage to you or your property however caused.

Electric Car Charging

CME does not permit electric car charging on any of our sites. Charging is available at Aldi Supermarket – Fairfield Way, Whitby, YO22 4PU

The Properties

Accommodation is available from 3pm on the first day of booking. By 10am on the day of departure, the accommodation must be vacated, and the equipment, furniture and premises must be handed over in as good a condition as they were taken over. In the event this condition is not met CME reserve the right to may a surcharge which shall be payable on demand.

If, on arrival, guests find any damaged or non-working items these must be reported to CME with the first 24 hours so matters can be rectified. CME has the right to enter the Property to assess and carry out repairs and for any other purpose.

Breakages should be reported to CME as soon as possible and CME reserve the right to make a surcharge, which shall be payable on demand. CME will not normally charge for minor damage or breakage but may do so in the event of extra cleaning or where damage or breakage is beyond what would reasonably be expected. In this event CME also reserve the right to refuse further bookings.

Smoking is not permitted in any CME Property. If evidence of smoking is found a charge of £100 will be made to cover cleaning and refurbishment costs.

Guests

Number of guests using the Properties – there must be no more members in your party that the Property or Properties booked are designed to accommodate and must be listed on the Arrivals Guest Log.

CME reserve the right to refuse admittance if this condition is not observed.

The lead guest agrees to take responsibility for all guests.

Children

The grounds contain areas of ditches and streams which are unfenced, children must therefore be supervised at all times when visiting these areas. There are gardens and an adjacent field for them to play in.

Dogs

Well-behaved dogs are welcome in some CME Properties – as detailed in the Property particulars. Dogs are not allowed onto the furnishings or into the bedrooms and bathrooms. Dogs must not be left unattended at any time.

Any accidental fouling in the Property gardens or the adjacent field must be removed immediately.

Amenities

Every effort will be made to ensure that all advertised amenities are available, but no liability can be accepted for any omissions

Complaints

If you are dissatisfied with the service and /or facilities CME must be notified immediately so the situation can be assessed, and any necessary action taken. In no circumstances can compensation be made for complaints that are made after the period of hire has ended, or where CME has been denied the opportunity to rectify matters during the period of hire.

In all cases English Law Prevails.

Short Breaks

CME is happy to offer Short Breaks of 3 or more nights subject to availability.

3 nights 75% of the normal weekly rate

4 nights 85% of the normal weekly rate

5 nights 90% of the normal weekly rate

6 nights 95% of the normal weekly rate

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